The real deliverable is specific to your discovery evidence. This fictional excerpt shows the structure and level of detail you receive.
New inquiries enter through three channels. The owner manually decides who should reply, recreates context, and remembers the next action. The constraint is the missing intake-and-ownership rule, not the speed of drafting an email.
Normalize source, owner, next action, and due date before adding AI.
Generate a reply from approved facts; a named person reviews every send.
Baseline two weeks, then compare handling time and missed follow-ups.