When knowledge lives in one employee

Critical knowledge is usually more than a checklist. It includes exceptions, judgment calls, source locations, and signals that experienced people notice.

Capture knowledge around real recurring work. Name an owner, link the source, record the reviewed date, and make correction easy.

Retrieval systems can improve access, but they should cite the controlled source and admit when the answer is uncertain.

Find the actual pressure point

A useful next step is to describe one recurring bottleneck in concrete terms: what triggers it, who touches it, where it waits, and what a good result looks like.